THUISZORG RONDOM

Thuiszorg web application
HEALTH APP

     

  1. Skills: Information architecture, Work Flow/Layout/Interaction Design, Visual Design, UX design, Customer Journey Mapping, User & task flowcharts, Personas, Service Design: Ideation, context mapping & participatory design, Service Blueprint
  2. Client: Thuiszorg Rondom
  3. Project : Health App
  4. Tools Used: Illustrator, Photoshop, Axure, TYPO3, JQuery, PHP

  5.  

OVERVIEW

The web app empowers health professionals to improve the quality of life for the elderly. I teamed up with freelance co workers to develop Thuiszorg Rondom Clientregistration webbased application for health care.

MY ROLE

I was the project leader of the team alongside I was responsible for leading not only the UX design work, but also the visual design, User Interface Design, copywriting, branding and front-end development for the corporate website.

DURATION

This project took place between March 2006 and December 2010. I worked on this project as User Experience Designer and Project Manager.


Thuiszorg Rondom asked me to help them to set up the required official standards for the client files, protocols, their communication inside the organization and to set up a quality manual system that meets the requirements established by the HKZ.This involved designing the Thuiszorg Rondom website and envisioning how we could use the web to transform service delivery to all TR Health Professionals.

Client with homecare professional

The approach

HOME CARE

As a former health professional I knew all protocols and was familiar with all the paperwork needed to comply with the requirements needed for the HKZ certification. To get to know the way they worked I spent most of my time working on site alongside the TZR team.

 

 

 

 

 

Thuiszorg Rondom

Photo uit From: Twente Journaal

Clientbook

Throughout the project I conducted ethnographic research and used participatory design methods. This approach was necessary to understand the work process and the registration process with the client files.

 

Getting out there and getting to know our users

To access our prospective users, we ran workshops at various health conferences. This allowed us to quickly understand the day-to-day challenges of their personnel. Because many were unable to attend the conferences, we developed a survey to understand the system access, usage and attitudes towards information and communications technology (ICT).

 

 

 

Persona of homecare professional
Screenshot of website Thuiszorg Rondom

Deep in the literature

For a more holistic understanding of the wider challenges faced by rural health professionals, I spent a lot of time buried in the academic research and literature. My research unexpectedly revealed that rural health practitioners felt they lacked access to educational resources and technical support for information and communication technologies (ICT)

 


The Discovery

APP NEEDS TO BE WORKTOOL

Insights from our discovery work indicated many areas where a web-based solution could help to improve the day-to-day lives of Health professionals but they don't like to work with the PC. They rather write with a pencil and paper. But they do like their mobile, for short notes and info's.


To make a difference to the lives of health profs we needed to provide a more holistic solution that considered our users needs relating to:

  • support with the intranet health work process
  • access to personified direct information, communication, transition info
  • planning facilities
  • work registration mobile app
  • a reading of client registration (Vecozo-) display files
  • the client care record
  • workflow with internal messaging, work planning, roasting, calendar
  • the personnel file
  • document for the quality manual, HKZ, including updating
  • a knowledge network for keeping protocols and actions to standards

These insights began pointing to a web-based solution with a TYPO 3 database at the core.

 


Vision

More care through less bookkeeping

Thuiszorg Rondom Logo

We envisioned an evidence-based review and discussion system that allowed health professionals to share their experiences and learn from each other.Our vision was to create a collaborative environment.

The system is entirely designed to relieve unnecessary administrative tasks, clarity in communication and more accessibility so that 'there be more time to do the actual work, taking care of people ', to take away that resistance on a personal level.

 

 


Requirements

LEAN UX DESIGN

Our vision was to create an environment for a community of health care takers, we decided to work at one app at the time, test it training the users and deliver.

Subsequently, we sharpened our focus to assist the caretakers:

  • access information in more effective ways
  • step through the client protocol process
  • manage documentation more effectively
  • continue learning through educational media content

 

 

Statistics

Technical requirements

For our rural audience we needed to develop a solution that worked effectively on low-bandwidth connections. Website analytic also revealed that 20% of the traffic was done by browsing the website using Internet Explorer 6. We embraced these constraints from the outset and opted to strive for a simpler and accessible solution.

 


The Framework

STRUCTURING THE CONTENT

Card sorting with post it

Before starting any design, we spend a great deal of time making sense of workflows. This involves a loads of task analysis and card sorting work. It was challenging as a lot of information about a client is classified but part of the recent information must be accessible to certain user groups. Mapping out the workflows was also challenging as health care involves many different touch points with many different people.

USE CASE, SEQUENCE DIAGRAMS

workflow

In order to help understand many of the complex processes involved , I mapped workflows on paper. Doing so helped me to understand the particular points where our system could help minimize some of the trouble care takers experienced as well as highlight opportunities where we could really try to innovate.

TYPO3 NAVIGATION STRUCTURE

Setting up the navigation with TYPO3 makes it all quite simple. Working with a Content Management System makes the job done faster. All functionality needed is there, no need for extra programming. I use the plugin's we have already made or use the plugin's available in the OS TYPO3 community.

HIGH FIDELITY PROTOTYPING

high proto

To move forward with the design I used Photoshop and Axure to create sets of detailed mockups. This approach was beneficial in testing before programming.

 

 

USER TESTS

I worked closely with our developer Haico to bring our designs to life in TYPO3. Communicating requirements face-to-face and discussing constraints and possibilities was an effective way of solving the Interaction Design. We worked collaboratively, tested constantly and iterated progressively.


The refinement

INTRODUCING TZR ZORG

INBOX

Internal message box for your eyes only. No more using the family mailbox installed on every computer. This is a online message box within the web app for home care takers. You don't want your husband or children to read your messages from work.

 

 

Screenshot inbox
Screenshot system

CLIENTREGISTRATION

Right out of the source, no more hassle with typing data into a book. Just let the system build the book with one button click. Due to smart programming and the result of talking to the programmers of the CIZ office.

 

 

 

QUALITY MANUAL

This manual has to be updated and will be needed for audits and getting the HKZ certification. With TYPO3 CMS you can track every detail for enhancement to time span, when and who did the updating and where it happened.

 

 

 

Screenshot quality manual

Dashboard

All the information everyday updated on the dashboard. Where you can see the routes, your tasks, your messages and the important announcements.


THE RESULT

Successful years

Successful from 2006 till 2013, Thuiszorg Rondom was a special home care provider for anyone who needs home care. TZR specializes in providing home care to people with dementia. To ensure a high quality the staff trained annually in terms of reservations and risky procedures. Also each employee was skilled in the field of dementia. TZR was a government HKZ certified institution, a member of the association BTN and an approved apprenticeship by Calibris. Unfortunatly from 1 February 2013 TZR was taken over by homecare Organization TriviumMeulenbeltZorg (TMZ) in Borne, including contracts with its 36 employees.

WHAT USERS ARE SAYING

During user test, the team leader said: "You think like us and you design to make our work comfortable. It saves time not to type all the data."

Annette Huizing

"The qualitybook we just needed that way so the auditor could see the changes made at a glance, certainly we got the certification from HKZ with help of this book, many thanks. Also thank you for being there right at the start to put up the protocols and official papers for the client files and care book."

Ronny Dokter

" Very nice, now that I can spread our working schedule at an instance saves work and time."

Rina Voogsgeerd